Frequently Asked Questions

FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service page, Account Information page. Enter your confirmation number and click go.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. And placing your zip code into shipping calculator window box. 

Q: How fast do you ship?
A: We usually ship within 24 hours after orders received.

Q: How big is the scale?
A: 1:18 scale model means that the length of the model is 1/18 of actual vehicle. If you break a vehicle into 18 pieces, one piece length will be the same length as the 1:18 scale model.

Q: When Am I going to receive my order?
A: Fedex ground shipping usually takes 5-7 business days to arrive. Expedited Shipping is faster from one to 4 days.

Q: Why my credit card was charged twice?
A: Customers may see two charges on their credit card right after they order. One charge is for authorization only which will disappear in a day or two. Our system can charge only once for an order.

Q: What time is a deadline for shipping of expedited (UPS) orders?
A: Orders placed before 1pm PST are shipped the same day.

Q: How soon will i receive my order if i selected UPS 3 day shipping service?
A: Orders placed for UPS 3 Day Shipping are usually shipped the same business day if orders placed before 1pm PST. Please note that      UPS will deliver it on the forth business day, because UPS 3 day service does not count pickup day as shipping day.

Q: How do you ship to Alaska, Hawaii, Puerto Rico, APO or FPO addresses?
A: We use USPS parcel post service.

Q: What name money orders and checks should be payable to?
A: Money orders and checks should be payable to: Guryeva A.

Q: Do you ship outside USA?
A: Yes, we do. Please email or call us for shipping quote.

Q. How do you ship small items?
A: We usually use USPS for smaller items (less than 1 lbs) and do not use Fedex as invoice states.

Q: How soon will i receive my order if i selected UPS next day shipping service?
A: Orders placed for UPS next day shipping are usually shipped the same business day if orders placed before 1pm PST. If next day orders placed on Friday, orders will be received on Monday. UPS will not deliver on Saturday.

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