Frequently Asked Questions
Q: How can I view the status of my order?
A: Go to the Customer Service page. Enter your confirmation number in the search box and click “Go”.
Q: What are your shipping costs?
A: You can view an estimate of your shipping costs by viewing your cart, then placing your zip code into the shipping calculator window box.
Q: How fast do you ship?
A: 99% of all orders are shipped within the first 24 hours in which the order was placed.
Q: How big is the scale of each model?
A: 1:18 scale model means that the length of the model is 1/18 of the actual vehicle. If you break a vehicle into 18 pieces, the length of one piece will be the same length as a 1:18 scale model.
Q: Am I required to sign for my package?
A: It depends on a price of the item. At times we will require a signature on a high priced items.
Q: When will I receive my order?
A: Fedex ground shipping usually takes 2-6 business days based on your location. Expedited shipping is faster and usually takes 1-4 days.
Q: Why was my credit card charged twice?
A: Customers may see two charges on their credit card right after they order. One charge is for authorization only which will disappear in a day or two. Our system will only charge once for an order.
Q: What time of day is the deadline for shipping when placing an expedited (UPS) order?
A: Orders placed before 1pm PST are shipped the same day. All orders placed after 1pm will be shipped the following day.
Q: How soon will I receive my order if I select UPS 3 day shipping service?
A: Orders placed for UPS 3 Day shipping service are usually shipped the same business day if the order is placed before 1pm PST. Please note that UPS will deliver on the forth business day, due to the fact that UPS 3 day shipping service does not count a pickup day as a shipping day.
Q: Do you ship outside the USA?
A: Normally, we do not ship outside of the USA, because our shopping cart is not setup to calculate international shipping cost, but if you email us we will be glad to provide you with the cost to ship.
Q: How does your company ship to Alaska, Hawaii, Puerto Rico, APO or FPO addresses?
A: For orders outside of the contiguous 48 states, our company will use USPS parcel post service to Hawaii, Alaska, Puerto Rico. Please choose UPS 3 day service and we will ship by USPS priority mail to: APO, FPO, Puerto Rico, Hawaii, Alaska addresses.
Q: Who should my check or money order be made payable to?
A: Checks and money orders should be made payable to: Guryeva A.
Q: How do you ship small items?
A: We usually use USPS for smaller items (less than 1 lbs) and do not use Fedex as invoice states.
Q: How soon will I receive my order if I select UPS next day shipping service?
A: Orders placed for UPS next day shipping are usually shipped the same business day if the order is placed before 1pm PST. If the next day order is placed on Friday, orders will be received on Monday. Unfortunately, UPS does not deliver on weekends.
Q: Do you ship to hotels or motels?
A: We apologize but we do not ship to hotels or motels, no exceptions.
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