We take special care in packing your order, but some orders may shift in transit and may cause parts to become loose or fall off. We do not have control of manufacturer imperfections that are common with factory produced models. Please note that very minor imperfections on models, while not common, do occur. However, some models may be received defective beyond repair, and we will be more than happy to replace the model for you. If your merchandise arrives damaged, keep the original shipping carton and email us immediately so that we may file a claim with a shipping carrier. We will not be able to exchange items or take them back for refund if you do not email us immediately upon receipt of damaged item or if items do not have an original factory box. All items have to be in the condition just as you received it, in original manufacturer box. Torn and scratched boxes will not be accepted for exchange or for refund. Unauthorized returns will not be accepted. Orders shipped to P.O. Boxes or internationally will not be covered by shipping carrier if damaged.
Return policy guidelines:
1. All returns must be pre-authorized and come with a letter of email communication inside the box.
2. We must be notified immediately upon receipt of any damaged items so we can file a claim with a shipping carrier. If we are not notified immediately upon receipt of the damaged item/s, we will not be able to exchange the item.
3. All defective models may be returned for replacement for identical items only.
4. A 15% restocking fee and original shipping fee will be charged on all refused or returned orders.
5. We are not responsible for lost packages in the event you moved and forgot to change your shipping addresses.
6. If you are not 100% satisfied with your item, it must be returned in the original, unopened condition as it was received. We will refund the full amount, less 15% restocking fees and original shipping charges. The item must be returned within 30 days from the day you received it.
7. If you placed two or more orders through different transactions and would like us to combine the shipping cost, we will gladly handle as long as it is not too late and your package is not yet shipped.
8. If item is returned to us because the customer was not available to sign for the package, a 15% restocking fee and the original shipping fee will be charged.
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