Frequently Asked Questions
Welcome to the DiecastModelsWholesale.com FAQ. Find answers to common questions about diecast models, diecast model scales, orders, shipping, returns, payments, product availability, packaging, order pickup, international orders, and more.
If you cannot find the answer you are looking for, please contact our Customer Service team at cs@diecastmodelswholesale.com or 888-242-4227.
Diecast Models & Scales
What is a diecast model?
Diecast is a term used in the model and collectibles industry for products made using die-cast metal components, commonly a zinc alloy. A diecast model is not necessarily made entirely of metal. Depending on the manufacturer and product, a model may also contain plastic, rubber, glass, or other materials.
What does diecast scale mean?
A scale describes the approximate size of a model compared with the real vehicle.
For example, a 1:18 scale model is approximately one-eighteenth the length of the actual vehicle. A smaller scale number generally means a larger model.
Common diecast scales include:
- 1:12 — approximately 13–15 inches for many passenger vehicles
- 1:18 — approximately 10–12 inches
- 1:24 — approximately 7–8 inches
- 1:32 — approximately 4–5 inches
- 1:43 — approximately 3–4 inches
- 1:64 — approximately 3 inches
Actual dimensions vary depending on the size and type of the real vehicle.
What is the most popular diecast scale?
1:18, 1:24, 1:43, and 1:64 are among the most commonly collected diecast scales. The best scale depends on your available display space, budget, and the type of models you collect.
Are diecast models made entirely of metal?
No. Diecast models commonly feature a metal body, but other components may be made from plastic, rubber, glass, or other materials. The exact materials and construction vary by manufacturer and model.
Ordering
How do I place an order?
Browse DiecastModelsWholesale.com, select the products you want, add them to your shopping cart, and proceed through checkout.
You can also search for a specific vehicle, manufacturer, model, scale, brand, or product number using the website's search and navigation tools.
Can I order more than one item?
Yes. You can purchase multiple products in the same order subject to available inventory and any quantity limitations shown on the website.
Can I combine separate orders?
If you have placed two or more separate orders and would like them combined, please contact us as soon as possible.
We may be able to combine orders when they have not yet been processed or shipped. Combining orders is not guaranteed and depends on the status of the orders.
Can I change my shipping address after placing an order?
We can change a shipping address only if we receive the request in writing before the package has been processed for shipment.
Please contact us as soon as possible if you need to make an address correction.
Once an order has been processed or shipped, we may not be able to change the destination.
Can I cancel my order?
If you need to cancel an order, contact Customer Service as soon as possible.
Cancellation requests must be received before the order is processed or shipped. Once an order has entered fulfillment or been shipped, cancellation may no longer be possible.
For additional information, please see our Return Policy.
Where can I find my order number?
Your order number can be found in your order confirmation email. If you don't see the email in your inbox, please check your spam or junk folder.
Please include your order number whenever you contact Customer Service about an existing order. It helps us locate your order and respond more efficiently.
Product Availability & Upcoming Releases
Why is an item listed as out of stock?
Collectible products can sell out quickly, and inventory can change frequently.
An item may be temporarily unavailable, sold out, discontinued, or awaiting a future shipment from the manufacturer.
When will an out-of-stock item be available again?
We cannot guarantee that an out-of-stock product will return.
For products with an expected future release or restock, availability information may be shown on the product page. Manufacturer release dates and quantities are estimates and can change.
Are upcoming release dates guaranteed?
No. Manufacturer release dates are estimates and may be delayed or changed.
A product's availability depends on the manufacturer's production and release schedule, shipping, and inventory received by DMW.
Will I receive the exact packaging shown in the product image?
Not necessarily.
Manufacturers sometimes change packaging designs, artwork, labels, or box configurations without changing the actual product.
Product images may show an earlier packaging version. If the manufacturer has updated the packaging, the item may arrive in the newer original packaging while the model itself remains the same.
What is the $9.95 Flat-Rate Shipping offer?
DMW offers $9.95 flat-rate shipping for eligible orders shipped to physical addresses in the 48 contiguous United States.
The offer is intended for standard eligible shipments and is subject to the terms shown at checkout.
What shipping carriers does DMW use?
Depending on the order, destination, package size, and shipping method, we may ship using:
We cannot guarantee which carrier will be used for a particular $9.95 flat-rate shipment.
How fast are orders shipped?
99% of orders are shipped within the next business day.
Processing and shipping time are different from carrier transit time. Delivery dates can vary based on the carrier, destination, shipping method, weekends, holidays, weather, and other circumstances.
When will I receive my order?
Standard FedEx Ground and USPS shipments usually take 2–6 business days in transit, depending on your location. Expedited shipping is faster and usually takes 1–4 business days, depending on the service selected. These are estimated transit times and do not include order processing time.
What time is the shipping cutoff for expedited orders?
Orders placed before 12:00 PM Pacific Time (PST) are usually shipped the same business day. Orders placed after 12:00 PM PST are usually shipped the following business day. Weekends and holidays may affect processing and shipping times.
How soon will I receive my order if I select UPS 3-Day shipping?
Orders placed with UPS 3-Day shipping before 12:00 PM Pacific Time (PST) are usually shipped the same business day. The pickup day does not count as one of the three UPS transit days, so delivery is generally expected on the fourth business day after the order is shipped. Weekends and holidays may affect delivery.
How soon will I receive my order if I select UPS Next-Day shipping?
Orders placed with UPS Next-Day shipping before 12:00 PM Pacific Time (PST) are shipped the same business day. UPS Next-Day service generally delivers on the next business day. For example, an order shipped on Friday is generally delivered on Monday, since standard UPS Next-Day service does not include weekend delivery. Holidays may also affect delivery.
Will I receive tracking information?
When your order ships, tracking information is generally sent to the email address associated with your order.
Tracking information may take some time to become active after the carrier receives the package.
Do you ship to P.O. Boxes?
Yes, we ship to P.O. Boxes. Our $9.95 promotional flat-rate shipping is primarily intended for orders shipped to physical addresses in the 48 contiguous U.S. states.
For P.O. Box orders containing multiple items, additional shipping charges may apply. If the shipping amount needs to be adjusted, our Customer Service team will contact you with the applicable shipping rate before the order is shipped. Single-item P.O. Box orders will generally remain eligible for the $9.95 promotional rate.
How does DMW ship to Alaska, Hawaii, Puerto Rico, APO, or FPO addresses?
Orders shipped to Alaska, Hawaii, Puerto Rico, APO, and FPO addresses are generally sent via USPS Priority Mail. Shipping options and costs available for your destination will be displayed during checkout.
Do you ship to hotels or motels?
No. We currently do not ship orders to hotels or motels. A valid physical street address is required for delivery.
Do you ship internationally?
Yes. DMW accepts international orders.
International customers are responsible for applicable customs duties, taxes, brokerage fees, or other charges imposed by the destination country.
International delivery times can vary because of customs processing and local carrier conditions.
For complete information, please see our Shipping Policy.
What does your international shipping cost?
You can view an estimate of your shipping cost by adding desired items to your shopping cart, adding the shipping info, then clicking the "estimate shipping" button.
Will I have to pay customs and duties fees if I reside in a different country?
Yes, each country has customs and duties fees in place.
Can very large or oversized orders receive the $9.95 shipping rate?
The $9.95 flat rate is designed to cover eligible standard shipments to physical addresses in the 48 contiguous United States.
Very large, heavy, or oversized orders may require additional shipping charges in certain circumstances. If additional charges are necessary, DMW may contact the customer before shipment.
Am I required to sign for my package?
A signature may be required for certain high-value orders. DMW determines whether a signature is required based on the value and circumstances of the order.
Packaging & Product Condition
How are diecast models packaged for shipping?
We take care when preparing diecast models for shipment.
Models are protected with bubble wrap, and fragile window boxes may receive additional carton protection. We also secure the outer packaging with highly visible "Fragile" tape. Our goal is to reduce the possibility of damage to both the model and its original packaging during transportation.
Do you inspect models before shipping?
When a model can be viewed through a clear window box, we may visually inspect it before shipment.
Because diecast models are manufactured products, minor variations or imperfections may occasionally occur.
What if my model arrives damaged?
Please contact Customer Service as soon as possible if your order arrives damaged.
Keep the model, original manufacturer packaging, shipping carton, and packing materials. Photos may be requested to help us evaluate the damage and determine the appropriate resolution.
Please do not discard the packaging before contacting us.
What if the model is defective or I received the wrong item?
Contact Customer Service as soon as possible.
We will review the issue and provide the appropriate next steps, which may include a replacement, replacement part, refund, or other resolution depending on the circumstances and product availability.
For complete information, please see our Return Policy.
What is your return policy?
DMW accepts eligible returns subject to the terms and conditions of our Return Policy.
Because collectible models and their packaging can have significant value to collectors, products must meet the applicable return requirements.
What if I decide to return an item because I changed my mind, no longer need it, or ordered the wrong model or scale?
Eligible buyer-initiated returns are subject to the requirements and timeframe in our Return Policy. Customers are responsible for the cost of shipping the item back to DMW.
The original shipping charge is generally non-refundable. Because DMW may offer subsidized shipping rates, including our $9.95 flat-rate shipping offer, the amount paid at checkout may be less than the actual cost DMW pays the carrier to ship the order. When applicable, the actual outbound shipping cost paid by DMW may be deducted from the refund, to the extent permitted by applicable law.
For complete information about return eligibility, shipping costs, refunds, and other requirements, please review our Return Policy.
Can I return a model that I opened?
Opening or removing a collectible from its original packaging can affect its eligibility for a change-of-mind return.
Please review our Return Policy before opening a product if you are uncertain about whether you may want to return it.
Do I need to contact DMW before returning an item?
Yes.
Please contact Customer Service before sending a return so we can provide the appropriate instructions.
Do not send merchandise back without contacting us first.
Where can I find the complete return requirements?
Please see our Return Policy for current information about return eligibility, timeframes, damaged products, defective products, return shipping, refunds, exchanges, and other conditions.
Payments
What payment methods do you accept?
DMW currently accepts major credit cards including:
- Visa
- Mastercard
- American Express
- Discover
We also accept:
- PayPal
- PayPal Pay Later
- Venmo
- Google Pay
- Apple Pay
Available payment methods are displayed during checkout.
Is my payment information secure?
DMW uses secure online checkout and industry-standard security measures to help protect customer information.
For additional information about how personal information is collected, used, and protected, please review our Privacy Policy.
Why was my payment declined?
A payment may be declined for a variety of reasons, including incorrect billing information, card restrictions, insufficient funds, or a security check by the payment provider.
If your payment does not go through, verify the information entered at checkout or try another available payment method.
If you continue to experience problems, contact Customer Service.
Order Pickup
Can I pick up my order locally?
Yes. Eligible orders can be picked up from our Montebello, California location Tuesday through Friday 9am-2pm.
How do I place an order for pickup?
Place your order through DiecastModelsWholesale.com and select Order Pickup as the payment method at checkout.
To ensure a quick and seamless pickup experience, please call us at 888-242-4227 prior to your arrival so we can have your order fully prepared and ready for you.
Bring your order number or a copy of your order when picking up your purchase.
What payment method is accepted for pickup orders?
Pickup orders are currently cash only.
Can someone else pick up my order?
If someone other than the person who placed the order will be picking it up, please contact Customer Service in advance for instructions.
Promotions & Coupons
Do you offer coupons and promotional discounts?
From time to time, DMW may offer coupons, promotional discounts, and special offers.
Each promotion may have its own terms, exclusions, expiration date, or product restrictions.
Which products are excluded from coupons and promotions?
Closeout items are not eligible for coupons, discounts, or promotional offers.
Other exclusions may apply to specific promotions and will be stated with the applicable offer.
Why isn't my coupon working?
Please check that the coupon code has been entered correctly, including the spelling, numbers, and any applicable characters. Also check the coupon's expiration date, product exclusions, minimum purchase requirements, and other terms and conditions.
If the coupon still does not work and you believe it should apply to your order, please contact Customer Service before completing your purchase so we can assist you.
Email Notifications
How do I unsubscribe from DMW emails?
Every promotional email from DMW includes an Unsubscribe option at the bottom of the message.
Click the unsubscribe link and follow the instructions to stop receiving promotional emails such as new-arrival notifications and coupon announcements.
Wholesale & Bulk Orders
Does DMW offer wholesale or bulk purchasing?
DMW accepts inquiries from retailers, resellers, businesses, organizations, collectors, event planners, promotional buyers, and other customers interested in purchasing larger quantities.
For wholesale and bulk-order information, contact:
wholesale@diecastmodelswholesale.com
Please include the products or brands you are interested in, quantities, product links or SKUs when available, and your purchasing requirements.
Can I purchase large quantities of a specific diecast model?
Yes, you may contact our sales team regarding larger quantities.
Availability and pricing depend on the product, quantity requested, current inventory, and other factors.
For more information, visit our Wholesale & Bulk Orders page.
Customer Accounts
Do I need an account to place an order?
You do not need to have an account to place your order.
An account may provide access to additional website features and order information. Available checkout options are displayed on the website.
How do I use a Wish List?
A Wish List lets you save items you are interested in for future purchase or keep track of products you want to remember. You can add products to your Wish List, create multiple Wish Lists and return to them later. Wish List features are available only to customers with an active account. Please register for an account to start using your Wish List.
What should I do if I cannot access my account?
Use the account recovery or password-reset options available on the website.
If you continue to have trouble accessing your account, contact Customer Service.
How can I update my account information?
Sign in to your account and update available information through your account settings.
For assistance with account-related issues, contact Customer Service.
Still Have Questions?
If you cannot find the information you need in our FAQ, our Customer Service team is here to help.
Toll-Free: 888-242-4227
Phone: 213-614-7971
Email: cs@diecastmodelswholesale.com
For faster assistance with an existing order, please include your order number in your message.
Visit our Customer Service page for additional contact information and support.
DiecastModelsWholesale.com
Serving the diecast hobby since 2005.