We offer hassle-free returns on domestic orders. Simply email us at firstname.lastname@example.org and let us know the reason for the return and we will reply with the pre-paid return shipping label and return/exchange instructions within 24 hours. If you decide to cancel your order or decided not to keep the product, that was initially sent with $9.95 or expedited shipping cost, you can ship the product back to us in an unopened condition and we will refund the full amount less the original shipping cost. All items have to be in the original manufacturer box and packed the way the manufacturer packed them. We take special care in packing your order, but some items may shift in transit and may cause parts to become loose or fall off. Please note that very minor imperfections on models, while not common, do occur. If your item arrives damaged, please keep the original manufacturer box and shipping carton and email us right away. All defective models may be returned for a replacement for identical items only. Items must be returned within thirty days from the purchase date. Please note that any items which have been glued or altered will not be accepted back for refund or exchange. If the item is returned to us because of an insufficient address provided or the customer was not available to sign for the package (in some cases we do require a signature on delivery) original shipping fee in this case is non-refundable. We are not responsible for lost packages in the event you moved and forgot to change your shipping address.
Frequently Asked Questions:
Q: What is the diecast model?
A: Diecast is a term used in the hobby industry referring to a model made with a metal body. Diecast metal is made of zinc alloy. Diecast models don’t mean it is a 100%, metal model.
Q: How big is the scale? (1:24, 1:18, 1:12, etc.)
A: For example, the 1:18 scale model means that the length of the model is 1/18 of the actual vehicle. If you chop up a vehicle into 18 pieces, one piece length will be the same length as the 1:18 scale model. 1:18 Scale cars are about 10"-12" inches long, 1:64 Scale cars are about 3" inches long, 1:24 Scale cars are about 7"-8" inches long, 1:32 Scale cars are about 4"-5" inches long, 1:12 Scale cars are about 13"-15" inches long. Please see the image at the bottom of this page.
Q: What is the $9.95 Flat Rate shipping?
A: You may purchase as many items as you like and we will ship your order for a Flat Rate of $9.95 to 48 Continental States in the USA to physical addresses only.
Q: How fast do you ship?
A: 99% of all orders are shipped within the next business day.
Q: How do I change my shipping address?
A: We are able to change the shipping address only if we are notified in writing and the package is not processed for shipment yet.
Q: Do you protect items for safe transportation?
A: We package all of our items with care using bubble wrap to protect models from damage in transit. Each model with a fragile window box is covered with carton protection, and fragile tape is always on the outside packaging.
Q: Can items be picked up from your Los Angeles warehouse?
A: Absolutely, Tuesday through Friday. Please make sure your order is placed on our website and Order Pickup is chosen as a form of payment at checkout prior to pickup. Please bring a printout of your order or your order number when picking up your products. Note: unfortunately, we will not be able to apply coupon codes on pickup orders. We are only able to accept cash as a payment method for pickup orders.
Q: How do I use a Wish List?
A: A wish list allows people to add wanted items and save them to purchase later or just to have saved for your information. Wish List only works with active accounts. Please register to have Wish List at your service.
Q: What does your international shipping cost?
A: You can view an estimate of your shipping cost by adding desired items to your shopping cart, then clicking the "estimate shipping" button.
Q: When will I receive my order?
A: FedEx ground or USPS shipping usually takes 2-6 business days based on your location. Expedited shipping is faster and usually takes 1-4 days.
Q: What time of day is the deadline for shipping when placing an expedited (UPS) order?
A: Orders placed before 1 pm PST are shipped the same day. All orders placed after 1 pm will be shipped the following day.
Q: How soon will I receive my order if I select UPS 3-day shipping service?
A: Orders placed for UPS 3-Day shipping service are usually shipped the same business day if the order is placed before 1 pm PST. Please note that UPS will deliver on the fourth business day, due to the fact that UPS 3 day shipping service does not count a pickup day as a shipping day.
Q: How does your company ship to Alaska, Hawaii, Puerto Rico, APO, or FPO addresses?
A: For orders outside of the contiguous 48 states, our company will use USPS priority service to Hawaii, Alaska, Puerto Rico, APO, and FPO addresses.
Q: How soon will I receive my order if I select UPS next-day shipping service?
A: Orders placed for UPS next-day shipping are usually shipped the same business day if the order is placed before 1 pm PST. If the next day order is placed on Friday, orders will be received on Monday. Unfortunately, UPS does not deliver on weekends.
Q: Do you ship to hotels or motels?
A: We apologize but we do not ship to hotels or motels at this time.
Q: Am I required to sign for my package?
A: It depends on the price of the item. At times we will require a signature on high-priced orders.
Q: Will I receive exact same manufacturer box as pictured?
A: Please note that sometimes manufacturers change their packing boxes and we have no control over it. Our images of the boxes may not reflect those changes and the items will be received in new, updated packaging. The item will be exactly the same.
Q: Is it possible to combine orders and save on shipping costs?
A: If you placed two or more orders through different transactions and would like us to combine the shipping cost, we will gladly do this as long as it is not too late and your package is not yet processed or shipped.
Q: Will I have to pay customs and duties fees if I reside in a different country?
A: Yes, each country has customs and duties fees in place.
Q: How do unsubscribe from receiving new arrival notifications and coupon codes?
A: There is an "unsubscribe" button at the bottom of each email. Simply click on it and you will be unsubscribed from receiving new arrival notifications and coupon codes.
Q: What if I decide to return or exchange items?
A: Simply email us at email@example.com and we will take care of the return or exchange for you.
Q: Which items do not qualify for coupons or other promotions?
A: Items from the closeout category are not eligible for any coupons, discounts, or promotions.
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Coupon Codes and Discounts Policies:
Items from the closeout category are excluded from any coupons, promotions, or other discounts. If one of the items from the closeout category is in your shopping cart together with items from any other categories, coupons and promotions will only be applied to the items from any other category.
Pickup orders are excluded from any coupons, promotions, or other discounts.